In the unlikely event of anything arriving damaged, please notify us in writing or via email within 7 days.
We offer 100% money back guarantee on products returned for any reason if returned within the 14 day return policy; the 14 days start from the day on which you receive your order.
We accept all returns from Dermalogica and if a skin response once a return form is completed and sent to us we will assist the customer to ensure products are fully refunded or replaced.
Please use sturdy packaging when returning any item and include your original packing slip. Please do not send us returns without first getting an email authorisation from us please enclose a copy of the email in your return, we cannot accept returns we know nothing about. When returning an item please use recorded delivery, we cannot process refunds or replacements for items we never receive.
If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your credit or debit card the relevant amount.
If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have only used the lowest cost method of postage available.
Should you experience a skin response please contact us to discuss on our firstname.lastname@example.org